RECENT QANTAS SCANDALS:
* Qantas outsourced more than 1800 ground staff jobs in 2020 during the COVID-19 pandemic, in a move ruled illegal and an attempt to curb union bargaining power in wage negotiations by courts. It was fined $90 million, on top of a $120 million compensation payment
* The consumer watchdog successfully sued Qantas for selling tickets to thousands of flights that had already been cancelled between 2021 and 2023. The 'ghost flights' saga cost the airline a $100 million fine and $20 million more in compensation
* Qantas was dragged into controversy surrounding Qatar Airways' request for more flights into Australia in 2023. After the federal government rejected the request, it was accused of protecting Qantas from competition
* Complaints about customer service, including cancellations, delays and lost luggage, spiked following the pandemic
* Despite the numerous negative headlines, Qantas executives received hefty pay packets with at-the-time CEO Alan Joyce initially set to be paid $21.4 million for the 2022/23 financial year. The airline eventually cut his package by $9 million
* Mr Joyce resigned as CEO in September 2023, two months earlier than scheduled. He acknowledged the numerous recent scandals and said "the company needs to move ahead with its renewal as a priority"
Australian Associated Press
